Sofresco Prime FAQ's

How can I join Sofresco Prime subscriptions plan?

Choose the products you want to subscribe to, select the “Subscribe and deliver every…” method and choose the frequency that suits you best (15 or 30 days) and add it to your cart! You can then proceed with your order as usual. From that moment on, the subscription will be active and you should receive an order confirmation email with payment details so that your order can be processed. After 15 or 30 days, depending on the subscription frequency you selected, you will automatically receive an email with the payment details for your new order.


Can I cancel my Sofresco Prime subscription?

Yes, you can. In your client area you will have an option that allows you to unsubscribe.


What do I need to do to receive my Sofresco Prime subscription?

To join, you just have to add the products you want in your subscription to your cart and follow the steps indicated.


What payment methods are available?
As for other Sofresco orders, the available payment methods are: Credit card, Shop Pay, Paypal, and Amazon pay.


How do I know when I will receive my subscription?
Your subscription is processed every 15 or 30 days from the day of your first purchase, depending on the frequency you selected. Whenever this period of time passes, you will receive an email with payment details. After payment, once your order has been processed, you will get a confirmation email.


If I need to change the subscription processing date, what should I do?
If you just want to postpone the delivery date, you can contact us via email talk@sofrescousa.com


What products can I order with Sofresco Prime?
Sofresco Prime is available for all products in our online store.


What happens if I receive an incomplete subscription order?
In the event that any product is missing from a delivery, it will be shipped as soon as possible.

Can I add multiple products to my subscription?
To create a subscription with more than one different product, just add the various products to your cart and complete the purchase together.
Products will automatically be in the same subscription.

What are the benefits of joining Sofresco Prime?
In addition to not having to remember to order your usual order, from the moment you pay for the first order, you will get 5% discount on ALL future shipments of your Prime plan! In addition to all this, you will also have access to exclusive benefits that we will make especially for you.

We didn't answer your question?
You can contact us by sending an email to talk@sofrescousa.com